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ActiveBatch  >  Core Capabilities  >  Auditing For Compliance  >  Service Level Agreements



Service Level Agreements (SLA Scheduling)

Improve Service Levels with ActiveBatch's comprehensive SLA monitoring and management tools.



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Overcoming 4 Critical Challenges of IT Operations

SLA Monitor View Improves Critical Insight Into SLA Workflows
ActiveBatch's implementation of Service Level Agreements (SLAs) helps set and manage expectations by facilitating communication regarding the execution and timely completion of critical workflows. 

ActiveBatch's SLA Monitor View gives Operations greater insight and visibility into critically marked SLA workflows by providing a real-time view that combines both text and graphical workflow and job relationships so Operations can easily track critical jobs and workflows. As a result, Operations is alerted as early as possible when a critical SLA workflow may run late or potentially breach the SLA, subsequently allowing them time to make adjustments in order to help the workflow complete on time.



Dynamic Event Alerting
Workflow developers can also select from a series of alert notifications to notify users of an impending SLA breach and select the appropriate action. For example, users can set various custom alert "thresholds" such as Warning, Critical, or Take Action that notify users of a potential workflow breach, while providing the ability to take appropriate action to reduce the risk of a breach.



Take Action to Improve Performance Time
ActiveBatch's SLA tool communicates workflow status and provides a Remedy Threshold capability that allows ActiveBatch to automatically take action to improve SLA performance by:

  • Building a "priority fence" around the SLA-marked job(s) to allow only SLA sensitive jobs to proceed for execution
  • Allocating additional computing resources to the SLA job(s)
  • Increasing the Queue Priority for the SLA-marked job(s)


ActiveBatch offers capabilities that support automated server provisioning, reporting and dashboard capabilities, scheduling analytics, alerting and monitoring, and more. As a result, developers can set SLA policies to workflows as well as effectively manage and monitor physical, virtual, and cloud-based resources to ensure the timely execution of workflows and processes. 
 

For more information on the specific capabilities that enable ActiveBatch users to more effectively manage resources associated with SLAs, please read more here:

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