Service Level Agreements (SLA Scheduling)ActiveBatch® implementation of Service Level Agreements (SLAs) helps to set and manage expectations while facilitating communication among the parties of the agreement regarding the execution and timely completion of critical workflows. ActiveBatch allows IT organizations to automate and manage both simple and complex workflows that can incorporate SLAs and business policies that communicate workflow status and allow for ActiveBatch to "take action" in changing priorities and ensuring additional resources be allocated to meet established expectations.
ActiveBatch provides users with automated server provisioning, reporting and dashboard capabilities, scheduling analytics, alerting and monitoring, and more to allow users to set SLA policies to workflows, effectively manage physical, virtual and cloud-based resources to ensure their timely execution and effectively monitor and manage them. For example, avoid an SLA violation by automatically provisioning a virtual or cloud instances or by giving an SLA workflow that is in danger of breaching its deadline critical path priority over lower-priority workflows.
For more information on the specific capabilities that enable ActiveBatch users to more effectively manage workflows and resources associated with SLA, please use the following links: