ActiveBatch ServiceNow Job Scheduler Integration

Better IT Management

Automate your IT operations with ActiveBatch while still getting the most out of ServiceNow’s service management. With ActiveBatch’s extension for ServiceNow, teams can:

• Provide greater efficiency and reduce errors by automating their workflows across multiple systems and applications
• Gain visibility and understanding into how IT operations impact their service management processes with a comprehensive view of organization-wide IT operations and workflows

Resolve issues faster, meet SLAs, and increase customer satisfaction with a holistic view of IT operations and service management

Trigger ActiveBatch Processes from Within ServiceNow

ActiveBatch Extension for ServiceNow extends ServiceNow’s ability to organize patterns of work by supporting ActiveBatch workflow execution and fulfill service requests. ActiveBatch Extension for ServiceNow is certified and available from the ServiceNow Store.

Prebuilt Job Steps and Dynamic Alerting for Improved Incident Management

ActiveBatch provides a comprehensive set of prebuilt and tested actions and alerts within the ActiveBatch Integrated Jobs Library for ServiceNow that include:

• Open Incident
• Get Incident
• Update Incident
• Resolve Incident
• Close Incident
• Query Incidents

These templated actions can be included within ActiveBatch workflows, allowing ActiveBatch to do the heavy lifting associated with requests from ServiceNow. Now you can automate actions such as opening or updating an incident in ServiceNow based on activities that occur within ActiveBatch, such as a VPN client failing.

Benefits of IT Service Management Powered by ActiveBatch Workload Automation

• Automatically kick-off tasks once an approval (or other activity) is issued in ServiceNow, so actions like creating or updating an Active Directory account, provisioning systems, resetting passwords, etc. get taken care of right away.
• Open, resolve, update, retrieve, query, and close ServiceNow incidents without manual intervention, avoiding delays and reducing errors.
• Achieve automated, end-to-end integration of Business and IT Processes both before and after the IT Help Desk, significantly improving IT service orchestration while allowing valuable personnel to tackle more important projects.

Download the ActiveBatch Extension for ServiceNow Datasheet

The ActiveBatch Extension for ServiceNow provides users with comprehensive Job Steps and alert actions that automate service management processes.

Get the Datasheet