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ActiveBatch User Tech Support

Self-Service Portal

ActiveBatch Self-Service Portal empowers Help Desk and Business teams to get answers  without waiting for IT to execute their requests, making Business more productive and IT less busy.

Owned by IT, Used by Business

ActiveBatch Self-Service Portal is a user-friendly, web-based application that allows Help Desk and Business Teams to take on daily and ad hoc processes while freeing up IT from repetitive requests. IT sets up the environment and empowers various business units to run and monitor specific Jobs and Plans based upon departmental or individual requirements.

Business users can more easily query data, share files, or generate a BI reports, and Help Desk teams can execute tasks like provisioning machines, rebooting systems, and resetting passwords, all without the day-to-day involvement of IT.

ActiveBatch Self-Service Benefits

  • Improves end user satisfaction and reduces time to insight with access to more timely data
  • Business teams can now research previous tasks and transactions without relying on IT
  • Provides your IT team with additional time to focus on mission-critical infrastructure and operational processes
  • IT retains full control of jobs, privileges, and security
  • ActiveBatch Self-Service Portal is available on major web browsers as well as tablets and can be personalized with your company logo
ActiveBatch Self-Service Portal for business and help desk users tile view ActiveBatch Self-Service Portal for business and help desk users list view
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