Service Level Management

Improve control with a single SLA management console that automates and coordinates your processes and operations

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Put Your Service Levels on Autopilot

 

SLA Monitor

Monitor Every Workflow from a Single View

SLA Monitor enables users to track and manage critical SLA workflows from a central location. Visualize key details like current level of service, historical runtimes, and expected service performance to graphically understand the likelihood of a breach.

Plus, service level agreement deadlines and other critical information are presented side-by-side with runtime information. This ensures you have KPIs at your fingertips, plus additional dashboards and reports for frequent service reviews or review meetings.

 

Customizable SLA Thresholds and Deadlines

ActiveBatch’s powerful scheduling and automation facilities ensure highly reliable execution of workflows, meeting all service level requirements (SLRs) without delays or bottlenecks. Capabilities include:

  • Email triggers, FTP file triggers, message queue triggers, and more to reduce slack time and improve levels of service

  • Triggers to and from popular IT service management (ITSM) and ticketing systems like ServiceNow and Microsoft SCSM

  • Automated remediation and alerts provide consistent and dependable operational service quality

  • Advanced date/time scheduling with custom business rules and fiscal calendars for advanced service level targets



IT Service Lifecycle (ITIL)

Design Dynamic Processes in Half the Time

Streamline your scheduling and orchestration tools into one solution designed to handle anything you throw at it. Ensure business unit and customer satisfaction with continuous service improvement and streamlined service level management processes.

  • Self-documenting Job Steps and script lifecycle management enable  secure and easy-to-troubleshoot service design and workflows

  • An out-of-the-box Change Management facility allows for streamlined promotion and management of objects across the service lifecycle

  • Centralized logging, revision histories, alerting, auditing, and reporting of all resources simplify OLAs (operational level agreements)

 

Get Operational Peace of Mind with ActiveBatch

Frequently Asked Questions

ActiveBatch offers many tools and workflow options to prevent SLA breaches and service delivery failures. Part of the service level manager features include automated alerting and powerful automated remediation functions. Suppose the service requirements of a workflow include that it is completed by 9:00am. If by 7:00am there is a projected breach, the process owner can be alerted or a remediative workflow can be launched. Alerts or notices can even be sent to business units that rely on a process. And, the ActiveBatch Self-Service Portal allows IT to pass SLM processes to Service Desks and business users, democratizing service continuity. These are just some of the ways ActiveBatch can support service continuity and business relationship management.

ActiveBatch's use cases are endless. ActiveBatch is designed to help IT teams integrate with virtually any platform or tech stack, allowing users to build, monitor, and manage automated processes that span the data center, operations, infrastructure capacity management, business processes, IT service management, multi-cloud management, and so much more.

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Be ready to automate anything.

Build and automate workflows in half the time without the need for scripting. Gain operational peace of mind with real-time insights, customizable alerting, and more.


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