Service Level Management

Improve control with a single SLA management console that automates and coordinates your processes and operations

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Put Your Service Levels on Autopilot


SLA Monitor

Monitor Every Workflow from a Single View

SLA Monitor enables users to track and manage critical SLA workflows from a central location. Visualize key details like current level of service, historical runtimes, and expected service performance to graphically understand the likelihood of a breach.

Plus, service level agreement deadlines and other critical information are presented side-by-side with runtime information. This ensures you have KPIs at your fingertips, plus additional dashboards and reports for frequent service reviews or review meetings.


Customizable SLA Thresholds and Deadlines

ActiveBatch’s powerful scheduling and automation facilities ensure highly reliable execution of workflows, meeting all service level requirements (SLRs) without delays or bottlenecks. Capabilities include:

  • Email triggers, FTP file triggers, message queue triggers, and more to reduce slack time and improve levels of service

  • Triggers to and from popular IT service management (ITSM) and ticketing systems like ServiceNow and Microsoft SCSM

  • Automated remediation and alerts provide consistent and dependable operational service quality

  • Advanced date/time scheduling with custom business rules and fiscal calendars for advanced service level targets

IT Service Lifecycle (ITIL)

Design Dynamic Processes in Half the Time

Streamline your scheduling and orchestration tools into one solution designed to handle anything you throw at it. Ensure business unit and customer satisfaction with continuous service improvement and streamlined service level management processes.

  • Self-documenting Job Steps and script lifecycle management enable  secure and easy-to-troubleshoot service design and workflows

  • An out-of-the-box Change Management facility allows for streamlined promotion and management of objects across the service lifecycle

  • Centralized logging, revision histories, alerting, auditing, and reporting of all resources simplify OLAs (operational level agreements)


Get Operational Peace of Mind with ActiveBatch

Frequently Asked Questions

The IT infrastructure library (ITIL) breaks service level management (SLM) into different levels of service and provides guidance on what should be included in SLAs. SLM in ITIL is the practice of ensuring that all service level agreements (SLAs) are fulfilled on time. SLM can include monitoring SLA workflows, creating alerts to keep IT informed, auto-remediation workflows to prevent overruns, and reporting. See how you can monitor workflows in ActiveBatch.

IT service management best practices start with an audit of agreed service levels, as well as the processes, systems, and service desks that support those SLAs, in order to identify and repair recurring issues. New service levels should be agreed upon by all stakeholders, including the customer, the IT service provider, and the service level manager. Monitoring, alerting, and auto-remediation workflows should be used to help optimize service delivery and maintain service continuity. Explore ActiveBatch’s SLA management tools.

With ActiveBatch’s SLA Monitor view, IT teams can track all SLA-configured jobs and processes in real time. Alerts can be configured to notify IT personnel whenever an SLA job is at risk of an overrun, delay, or failure. Auto-remediation actions can also be tied to these alert conditions to reduce the need for human intervention and to prevent SLA breaches. Explore ActiveBatch’s SLA capabilities.

ActiveBatch is an enterprise batch scheduler capable of supporting batch processes and batch windows of any size. ActiveBatch supports the execution of simple tasks and resource-intensive, multi-day processes, with automated logging and support for audits and checkpoints within workflows. Explore ActiveBatch’s advanced scheduling capabilities.

ActiveBatch includes dozens of alert types that can notify IT teams, business teams, individuals, or systems whenever a specified condition is met. Alerts can be sent in multiple ways including email, JMS, Microsoft Message Queues, SMS text, Twitter, SNMP, Skype, and more. Alerts can also be used to trigger follow-up tasks such as providing log files or executing auto-remediation workflows. Explore ActiveBatch’s alerting capabilities.

Be ready to automate anything.

Build and automate workflows in half the time without the need for scripting. Gain operational peace of mind with real-time insights, customizable alerting, and more.

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