This site uses cookies to offer you a better browsing experience. If you do not wish to allow cookies when using the site, you can modify your browser settings appropriately. If you require further information, you can learn more by visiting our Internet Privacy Page.



Services  >  Support Options



Support Options | ActiveBatch Job Scheduler

Best-in-Class Support with a 98.08% Customer Satisfaction Rating


  

ASCI's 98.08% Customer Support Satisfaction Rating

Customers are asked on a regular basis to rate the quality of service they receive from our Technical Support Services.

Here are the overall ratings from over 2,700 responses (on a scale of 0 - 5):

Response Time Resolution Time Response Time Support Professionalism Knowledge Level

ASCI Support Options

Our Commitment to You: The goal of our Technical Support Team is to provide outstanding product support to all of our customers. Whether you are beginning to work with us or have been a long-time customer, you will experience continued excellence in the quality of our Support Services.

Support Services Directly From the Experts: The ASCI Technical Support Team is located alongside our Engineering Department, creating an environment of seamless interaction between our Software Development and Technical Support Teams. Rather than routing customers to non-experts, your cases are being directly managed by our product experts. The end result is exceptional service (98.08% Customer Satisfaction Rating) experienced by our customers due to the quality of our response and resolution time, as well as the limitless amount of professionalism and commitment that we give our customers.

Support Options: Our customers have the option to select a Technical Support Plan that best suits their organization's requirements.

Features

 
Gold Support
Platinum Support
After Hours Emergency Support

My ASCI Support Portal

Information
Tick
Tick
Tick

Email (after case submission)

Information
Tick
Tick
Tick

Knowledgebase

Information
Tick
Tick
Tick

Call Us

Information  
Tick
Tick

Emergency Production System Outages

Information
 
 
Tick
   

Gold Support is a subscription-based, active annual support agreement and can be accessed by either the organization's administrator account or standard user account(s). All Support Cases will be responded to during our normal support hours of 6:00am – 8:00pm US Eastern Time (GMT - 04:00)  excluding ASCI holidays .

Platinum Support is a subscription-based, active annual support agreement and can be accessed by either the organization's administrator account or standard user account(s). All Support Cases will be responded to during our normal support hours of 6:00am – 8:00pm US Eastern Time (GMT - 04:00)  excluding ASCI holidays.

Platinum with After Hours Emergency Support is a subscription-based, active annual support agreement and can be accessed by either the organization's administrator account or standard user account(s). All Support Cases that are opened during our normal support hours will be responded to between 6:00am – 8:00pm US Eastern Time (GMT - 04:00)  excluding ASCI holidays .

ASCI Blog Follow Us On FaceBook Follow Us On Twitter Follow Us On LinkedIn Follow Us On YouTube Follow Us On Google Plus Follow Us On Vimeo
Products
ActiveBatch
XLNT Scripting Language
RemoteSHADOW Replication
OpenVMS Products
Company
About Us
Contact Us
Directions
Careers
Business Hours
Observed Holidays
Partners
Resources
Success Stories
eBooks & White Papers
Videos
Webinars
Datasheets
My ASCI
Account Info 
Support Info 
Product Info
Knowledgebase
Training
Professional Services
Contact Us
+1 (973) 539-2660

Email:

ABOUT SSL CERTIFICATES

© 2017 - Advanced Systems Concepts, Inc.  All Rights Reserved.
1180 Headquarters Plaza
W. Tower - 4th Floor
Morristown, NJ  07960
+1 (973) 539-2660
info@advsyscon.com