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Support Options | ActiveBatch Job Scheduler

Best-in-Class Support with a 98.08% Customer Satisfaction Rating

 

 
  
Customers responses, customer satisfaction, rate quality of technical support service, ActiveBatch implementations

ASCI Support Options

Our Commitment to You: The goal of our Technical Support Team is to provide outstanding product support to all of our customers. Whether you are beginning to work with us or have been a long-time customer, you will experience continued excellence in the quality of our Support Services.

Support Services Directly From the Experts: The ASCI Technical Support Team is located alongside our Engineering Department, creating an environment of seamless interaction between our Software Development and Technical Support Teams. Rather than routing customers to non-experts, your cases are being directly managed by our product experts. The end result is exceptional service (98.08% Customer Satisfaction Rating) experienced by our customers due to the quality of our response and resolution time, as well as the limitless amount of professionalism and commitment that we give our customers.

Support Options: Our customers have the option to select a Technical Support Plan that best suits their organization's requirements.

Features

 
Gold Support
Platinum Support
After Hours Emergency Support

My ASCI Support Portal

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Email (after case submission)

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Knowledgebase

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Call Us

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Emergency Production System Outages

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Gold Support is a subscription-based, active annual support agreement and can be accessed by either the organization's administrator account or standard user account(s). All Support Cases will be responded to during our normal support hours of 6:00am – 8:00pm US Eastern Time (GMT - 04:00)  excluding ASCI holidays .

Platinum Support is a subscription-based, active annual support agreement and can be accessed by either the organization's administrator account or standard user account(s). All Support Cases will be responded to during our normal support hours of 6:00am – 8:00pm US Eastern Time (GMT - 04:00)  excluding ASCI holidays.

Platinum with After Hours Emergency Support is a subscription-based, active annual support agreement and can be accessed by either the organization's administrator account or standard user account(s). All Support Cases that are opened during our normal support hours will be responded to between 6:00am – 8:00pm US Eastern Time (GMT - 04:00)  excluding ASCI holidays .