Training and Support

"ASCI sets the standard for how all companies should provide for their clients. We continue to be blown away with the excellent support we are provided."
- Steve Schneider, Systems Administrator III and Automation Specialist for First Rate

Game-Changing Automation Demands Best-In-Class Support

Our Commitment to You: Our Technical Support Team aims to provide outstanding product support to each and every customer. Whether you are beginning to work with us or have been a long-time customer, you’ll experience continued excellence in the quality of our support services.

Support Services Directly From the Experts: The ASCI Technical Support Team is located alongside our Product Engineering Teams, creating an environment of seamless interaction. Every case is directly managed by in-house product experts. The end result is exceptional service, evidenced by our 98.08% Customer Satisfaction Rating.

Support Options: All active customers will receive access to our Customer Support Portal, extensive ActiveBatch Knowledgebase, product documentation, and email and phone support during business hours: 6:00 am – 8:00 pm (ET NY). Customers can also opt for 24/7 After Hours Emergency Support for production outages.

ActiveBatch Academy

ActiveBatch Academy is an exclusive online training portal designed to help ActiveBatch users of all roles and skill-levels achieve excellence and results. 97% of customers who take ActiveBatch Academy courses would recommend them to other users. Below are our key offerings:

ActiveBatch Pathways: This role-based, three-part series guides learners through foundational, intermediate, and advanced features related to day-to-day use of ActiveBatch. Roles: Administrator, Developer, Operator

ActiveBatch User Certification: Become ActiveBatch Certified or pursue the ActiveBatch Certified Automation Expert designation by successfully completing ActiveBatch Pathways and its related Certification Exam.

Deep Dives and Academy Search: Dozens of Deep Dives cover various topics and use cases in greater detail, ensuring proper usage of the product’s most advanced features. Plus, search through hundreds of individual, bite-sized videos on specific topics at any time.

Private Training: Live instruction for up to 15 individuals from your organization, either online or onsite. 

Professional Services

Our Professional Services Team provides a range of technical and training services to support our product offerings. Many of our customers have used our onsite and remote services for the successful implementation and configuration of our products. Some popular professional services include:

  • System design and integration with product architectures
  • Configuration and installation
  • Product customization
  • Knowledge transfer and best practices
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W. Tower - 4th Floor
Morristown, NJ  07960
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