x

How can we help you today?

Chat with Us
ActiveBatch User Tech Support

Support Options | ActiveBatch Job Scheduler

Best-in-Class Support with a 98.08% Customer Satisfaction Rating

ASCI's 98.08% Customer Support Satisfaction Rating

Customers are asked on a regular basis to rate the quality of service they receive from our Technical Support Services.

Here are the overall ratings from over 3,000 responses (on a scale of 0 - 5):

Response
Time
4.61

Resolution
Time
4.52

Satisfied with
Answer
4.50

Representative's
Professionalism
4.75

Product
Knowledge
4.67

ASCI Support Options

Our Commitment to You: The goal of our Technical Support Team is to provide outstanding product support to all of our customers. Whether you are beginning to work with us or have been a long-time customer, you will experience continued excellence in the quality of our Support Services.

Support Services Directly From the Experts: The ASCI Technical Support Team is located alongside our Engineering Department, creating an environment of seamless interaction between our Software Development and Technical Support Teams. Rather than routing customers to non-experts, your cases are being directly managed by our product experts. The end result is exceptional service (98.08% Customer Satisfaction Rating) experienced by our customers due to the quality of our response and resolution time, as well as the limitless amount of professionalism and commitment that we give our customers.

Support Options: Our customers have the option to select a Technical Support Plan that best suits their organization's requirements.

Features Gold Support Platinum Support After Hours Emergency Support
My ASCI Support PortalInformation
Email (after case submission)Information
KnowledgebaseInformation
Call UsInformation  
Emergency Production System OutagesInformation    
Gold Support is a subscription-based, active annual support agreement and can be accessed by either the organization's administrator account or standard user account(s). All Support Cases will be responded to during our normal support hours of 6:00am – 8:00pm US Eastern Time  excluding ASCI holidays. Platinum Support is a subscription-based, active annual support agreement and can be accessed by either the organization's administrator account or standard user account(s). All Support Cases will be responded to during our normal support hours of 6:00am – 8:00pm US Eastern Time  excluding ASCI holidays. Platinum with After Hours Emergency Support is a subscription-based, active annual support agreement and can be accessed by either the organization's administrator account or standard user account(s). All Support Cases that are opened during our normal support hours will be responded to between 6:00am – 8:00pm US Eastern Time  excluding ASCI holidays.
Products
ActiveBatch
XLNT Scripting Language
RemoteSHADOW Replication
OpenVMS Products
Company
About Us
Contact Us
Directions
Careers
Business Hours
Observed Holidays
Partners
Privacy Policy
Resources
eBooks & White Papers
Case Studies
Videos
Webinars
Datasheets
My ASCI
Account Info 
Support Info 
Product Info
Knowledgebase
Training
Professional Services
Contact Us
+1 (973) 539-2660

Email:

ABOUT SSL CERTIFICATES

© 2018 - Advanced Systems Concepts, Inc.  All Rights Reserved.
1180 Headquarters Plaza
W. Tower - 4th Floor
Morristown, NJ  07960
+1 (973) 539-2660 info@advsyscon.com