IT Process Automation Software (ITPA)

Integrate and orchestrate your entire IT landscape with powerful IT process automation

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What is IT process automation?

IT process automation software allows IT professionals to develop, manage and monitor automated processes from a single dashboard. Typically these are repetitive, time-consuming manual tasks, like server provisioning and configuration, patch management, user provisioning and access management.

The benefits are reduced human error, optimized scalability and cost savings.

But with the evolution of IT, distributed IT environments with multiple vendors, diverse applications, expansive business operations and numerous processes have led IT teams to seek more than a simple automation solution for manual tasks. 

They want end-to-end workflow automation across the entire enterprise with intelligent process automation and seamless adoption into DevOps processes while also bringing innovation to the customer experience. To ensure initiatives and project management don’t stall due to IT processes, IT teams want a user interface with role-based permissions, allowing for controlled levels of self-service and on-demand data access for business users. Self-service portals can automate common IT requests, report issues or access resources, freeing up IT resources. 

Automate IT and business processes with ActiveBatch

ActiveBatch is a low-code workflow automation and enterprise job scheduler that enables IT to seamlessly integrate and coordinate a wide array of IT and business process automation (BPA) jobs. With a suite of features and capabilities for monitoring and managing distributed applications and systems, the ActiveBatch automation platform provides the tools needed to innovate and drive digital transformation efforts.

Key IT process automation features

IT process automation solutions are designed for the wide range of use cases needed in the modern enterprise. These features include:

  • Event-driven architecture to support a wide range of event triggers, including email, FTP file events, message queues and more
  • Flexible date/time and business day scheduling to ensure workflows run when needed
  • In-depth workflow monitoring to significantly reduce job failures and minimize time-to-resolution
  • Highly customizable notifications to help IT improve workload execution and Service Level Agreements (SLAs)
  • Process modeling to test and optimize workflows before moving to production
  • Intelligent automation tools leveraging artificial intelligence (AI) and machine learning (ML) intelligence to optimize resources and workload placement, reducing bottlenecks and slack time

Automate faster with ActiveBatch Job Steps Library

The ActiveBatch Job Steps Library provides hundreds of platform-agnostic job steps, allowing team members without advanced development skills to easily set up workflows. A user-friendly drag-and-drop interface lets you quickly build and orchestrate business processes while incorporating data and dependencies from disparate tools. IT teams can automate complex processes by coordinating and consolidating multiple process automation tools into one centralized platform.

Direct integrations are available for your most critical business applications and systems, including Microsoft, Amazon, Oracle, Informatica, SAP, IBM and many more along with full API accessibility. Users can load and execute RESTful Services, WSDLs, SOAP Web Services and more to connect real-time data, dependencies and business rules from any application or technology with an API.

ActiveBatch’s ability to orchestrate IT and business processes end-to-end from various solutions into a single solution, including:

  • Process automation tools
  • Business process management (BPM)/business process automation software
  • Business applications
  • Robotic process automation (RPA) tools
  • Back office/employee onboarding/supply chain
  • Customer relationship management (CRM) software
  • Data entry/data management
  • Big data/Hadoop
  • And much more….

IT Process Automation FAQs

What is process automation software?

Process automation software is a powerful tool designed to streamline and optimize routine tasks and workflows within an organization's IT operations. Leveraging automation technologies, such as AI-powered bots and rule-based decision-making, it eliminates manual processes and reduces the need for human intervention. Integrated with various IT systems, including ERP, endpoint management tools and cloud-based apps, it orchestrates automated workflows seamlessly.

With functionalities like pre-built templates, connectors and no-code workflow builders, process automation software simplifies the creation and management of automated workflows. It offers operational efficiency, cost optimization and improved user experience. Features like audit trails, approvals and document processing ensure compliance and accountability. Whether on-premises or cloud-based, these software solutions enable organizations to discover, map and optimize their processes, ultimately enhancing productivity and competitiveness in today's digital ecosystem.

Explore ActiveBatch’s process automation capabilities.

What is automation in the IT industry?

Automation in the IT industry refers to the use of software tools and frameworks to streamline and optimize various tasks and processes within an organization's IT infrastructure. It involves automating repetitive tasks, such as software updates, asset management and service requests, reducing manual intervention and freeing up human resources for more strategic initiatives. By leveraging integration capabilities with platforms like Salesforce, SQL databases and social media channels, IT automation tools facilitate seamless orchestration of workflows across different systems.

The benefits of IT process automation include improved efficiency, cost savings and enhanced accuracy in tasks like invoicing, ticketing and document management. Through predictive analytics and scripting capabilities, automation tools can anticipate issues and proactively address them, minimizing downtime and maximizing productivity. With user-friendly interfaces and customizable workflows, organizations can easily streamline processes to meet their specific business needs and ensure a smoother IT service lifecycle.

Learn more about IT automation with Gartner’s top IT automation trend predictions.

What are examples of process automation?

IT process automation covers a broad spectrum of tasks. Among these are automated workflows for approval processes, task routing and management, ensuring seamless operations from initiation to completion. Metrics tracking and analysis are automated, offering real-time insights into performance and efficiency. Automated data entry and reporting tasks leverage various sources, including databases, to facilitate streamlined reporting and record updates.

ActiveBatch is a workflow automation tool that excels at streamlining process mapping, routing and the management of automated tasks to help optimize workflows, improve efficiency and reduce errors. Companies can harness the full potential of this workflow automation software to ensure smooth workflow management while driving productivity across teams.

Understand the wide range of process automation tools and technologies and find out which is best for your company.