ActiveBatch ServiceNow Job Scheduler Integration

Improve incident management and resolution and integrate processes with the ActiveBatch Extension for ServiceNow

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Better IT Management

Automate your IT operations with ActiveBatch while still getting the most out of ServiceNow’s service management. With ActiveBatch’s extension for ServiceNow, teams can:

  • Provide greater efficiency and reduce errors by automating their workflows across multiple systems and applications
  • Gain visibility and understanding into how IT operations impact their service management processes with a comprehensive view of organization-wide IT operations and workflows

Resolve issues faster, meet SLAs, and increase customer satisfaction with a holistic view of IT operations and service management

Trigger ActiveBatch Processes from Within ServiceNow

ActiveBatch Extension for ServiceNow extends ServiceNow's ability to organize patterns of work by supporting ActiveBatch workflow execution and fulfill service requests. ActiveBatch Extension for ServiceNow is certified and available from the ServiceNow Store.

Prebuilt Job Steps and Dynamic Alerting for Improved Incident Management

Automate ServiceNow onboarding workflow with ActiveBatch

ActiveBatch provides a comprehensive set of prebuilt and tested actions and alerts within the ActiveBatch Integrated Jobs Library for ServiceNow that include:

  • Open Incident

  • Update Incident

  • Close Incident

  • Get Incident

  • Resolve Incident

  • Query Incidents

These templated actions can be included within ActiveBatch workflows, allowing ActiveBatch to do the heavy lifting associated with requests from ServiceNow. Now you can automate actions such as opening or updating an incident in ServiceNow based on activities that occur within ActiveBatch, such as a VPN client failing.

Benefits of IT Service Management Powered by ActiveBatch Workload Automation

  • Automatically kick-off tasks once an approval (or other activity) is issued in ServiceNow, so actions like creating or updating an Active Directory account, provisioning systems, resetting passwords, etc. get taken care of right away.

  • Open, resolve, update, retrieve, query, and close ServiceNow incidents without manual intervention, avoiding delays and reducing errors.

  • Achieve automated, end-to-end integration of Business and IT Processes both before and after the IT Help Desk, significantly improving IT service orchestration while allowing valuable personnel to tackle more important projects.

ServiceNow Integration
ActiveBatch Resource

Download the ActiveBatch Extension for ServiceNow Datasheet

The ActiveBatch Extension for ServiceNow provides users with comprehensive Job Steps and alert actions that automate service management processes.

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What ActiveBatch Users are Saying

“If it’s digital, ActiveBatch can do it.”

—System Administrator, First Rate

Frequently Asked Questions

ServiceNow scheduled jobs are part of the System Scheduler application and run automatically at specific intervals of time or on a recurring schedule. A scheduled job can automate routine tasks. These might include using System Scheduler to schedule a regular restart of a MID Server, schedule import set jobs, run a CMDB query, run scheduled jobs from scripts or business rules, send email notifications, or schedule at the end of the month, all without manual intervention. Learn more about ActiveBatch’s cross-platform job scheduling software.

ActiveBatch uses a combination of APIs, web services, and plugins to integrate with ServiceNow. Once the two are integrated, it’s easy to set or refine role-based access controls and define which, in addition to system administrators, require access and what levels they require. When you integrate ServiceNow with ActiveBatch, teams can still use ServiceNow features such as Flow Designer to build out workflows across multiple systems and applications. And you can still use GlideRecord within ServiceNow, and within ActiveBatch use tools like SQL Server, Oracle, and MySQL. ActiveBatch’s drag-and-drop intuitive user interface makes it ideal for use across any organization, from specialized ServiceNow developers to casual business ServiceNow users.
ActiveBatch also integrates with the tools that teams use most, including IBM, Microsoft, and more. ActiveBatch can also be configured to integrate with LDAP servers like Microsoft Active Directory to authenticate users and grant platform access.
Discover the breadth of ActiveBatch’s integrations and extensions.

Schedules define and manage time-based events or tasks like running reports or performing backups. Schedules are rules that include or exclude time for actions. So if an SLA was set to a 9-5 Weekdays schedule, the SLA counts only time between those hours. Schedules also supports domain separation so you can separate data, processes, and tasks into logical groups or domains.
Uncover how ActiveBatch’s enterprise job scheduler helps optimize operations and IT processes.

Scripts are blocks of code that can automate and extend platform functionality. Depending on the ServiceNow module, scripts can create custom business rules to trigger actions or automate validations and approvals. For example, a SysAuto script performs automated actions on records in response to specific events or conditions.
A script include is a reusable block of server-side JavaScript code that is specific to ServiceNow and provides additional features. A script include usually handles data manipulation, validation, and communication with external systems. When testing server-side scripts, users generally tend toward the Execute Now feature.
A client script, however, runs on the client side in the user’s web browser. Client scripts modify the behavior or appearance of forms and lists in ServiceNow.
Explore the how easy it is to orchestrate anything in ActiveBatch.

Be ready to automate anything.

Build and automate workflows in half the time without the need for scripting. Gain operational peace of mind with real-time insights, customizable alerting, and more.

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