ActiveBatch ServiceNow Integration

Improve incident management and resolution and integrate processes that remedy service requests using the ActiveBatch Extension for ServiceNow

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Trigger ActiveBatch Processes from Within ServiceNow

ActiveBatch Extension for ServiceNow extends ServiceNow's ability to organize patterns of work by supporting the execution of ActiveBatch workflows to fulfill service requests. ActiveBatch Extension for ServiceNow is certified and available from the ServiceNow Store.


Prebuilt Job Steps and Dynamic Alerting for Improved Incident Management

Automate ServiceNow onboarding workflow with ActiveBatchActiveBatch provides a comprehensive set of prebuilt and tested actions and alerts within the ActiveBatch Integrated Jobs Library for ServiceNow that include:

  • Open Incident

  • Update Incident

  • Close Incident

  • Get Incident

  • Resolve Incident

  • Query Incidents

These templated actions can be included within ActiveBatch workflows, allowing ActiveBatch to do the heavy lifting associated with requests from ServiceNow. Now you can automate actions such as opening or updating an incident in ServiceNow based on activities that occur within ActiveBatch, such as a VPN client failing.


Benefits of IT Service Management Powered by ActiveBatch Workload Automation

  • Automatically kick-off tasks once an approval (or other activity) is issued in ServiceNow, so actions like creating or updating an Active Directory account, provisioning systems, resetting passwords, etc. get taken care of right away.

  • Open, resolve, update, retrieve, query, and close ServiceNow incidents without manual intervention, avoiding delays and reducing errors.

  • Achieve automated, end-to-end integration of Business and IT Processes both before and after the IT Help Desk, significantly improving IT service orchestration while allowing valuable personnel to tackle more important projects.

ServiceNow Integration

 
ActiveBatch Resource

Download the ActiveBatch Extension for ServiceNow Datasheet

The ActiveBatch Extension for ServiceNow provides users with comprehensive Job Steps and alert actions that automate service management processes.

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What ActiveBatch Users are Saying

“If it’s digital, ActiveBatch can do it.”

—System Administrator, First Rate

Be ready to automate anything.

Build and automate workflows in half the time without the need for scripting. Gain operational peace of mind with real-time insights, customizable alerting, and more.


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