SBA Communications Troubleshoots Issues 90% Faster with ActiveBatch

An ActiveBatch Workload Automation Success Story

SBA relied on a mix of disparate scheduling tools and custom scripts to automate the processes that supported its cellular tower network. The IT team had multiple encryption methods, limited error-reporting, and needed to better support SBA’s business growth.

“If something did go wrong and we didn’t receive a file, we wouldn’t know about it or know why it happened. If there was an error during the transmission but the file already sent, accounting would have to call the bank or vendor.”

SBA has expanded its use of ActiveBatch to include the developer team, which uses ActiveBatch to help manage a broad portfolio of Microsoft and in-house applications and systems.

By The Numbers


SBA reduced the time it spent troubleshooting from 1 hour to 5-10 minutes, on average, a 90% reduction.


SBA achieved a 50% productivity boost for IT and is saving time in accounting/finance as well.

How SBA Communications Succeeds with ActiveBatch

  • ActiveBatch offers multiple system views that enable SBA to view historical, current, and scheduled jobs, with the ability to drill down into specific instances to view log files and to quickly determine the root cause of job failures, accelerating its time-to-resolution.
  • The ActiveBatch Integrated Jobs Library provides prebuilt job steps including Secure FTP, OpenPGP, data encryption, and hundreds more, allowing SBA to build end-to-end workflows across disparate platforms, schedulers, and technologies.
  • SBA turned its pre-existing scripts into reusable job steps within ActiveBatch, where lifecycle management tools such as Revision History, Change Management, and script vaulting allow SBA to protect and seamlessly incorporate its scripts into new workflows.

In Their Own Words

“With ActiveBatch, we’ve seen a huge reduction in time spent when an error does occur, from an hour to about 5-10 minutes."

“ActiveBatch has set a new standard within our company on how to implement and automate critical business and IT processes… As we continue to find new ways to leverage ActiveBatch, new processes and tasks to automate, I fully expect the benefits to continue to grow.”

“The idea is to push ActiveBatch to them and allow them to rerun certain jobs or processes without giving them access to the entire console. That way, if accounting needs to run a process again, they can without involving us, and that will improve IT service levels.”

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