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Service Level Agreements (SLAs)

Improve Service Levels with ActiveBatch's SLA monitoring and management tools

"We are performing two SLA's much better than we ever did before ActiveBatch."

SLA Monitor View Improves Insight into SLA Workflows

ActiveBatch SLA Monitor showing critical insight into SLA workflowsActiveBatch's SLA Monitor helps manage and monitor business expectations by providing insight into the execution and completion of workflows. A real-time view that displays both text and visual representations of relationships in your IT environment, SLA Monitor helps Operations teams track critical Jobs and processes. SLA Monitor alerts Operations as early as possible if the system detects that a critical SLA workflow may run late or breach and can run automated radiation actions and alert operators, allowing them to take action and make adjustments to ensure timely and successful workflows. 

Dynamic Event Alerting 

Users can choose from a series of alert notifications to notify users of an impending SLA breach and select the appropriate action. For example, users can set various custom alert thresholds such as Warning, Critical, or Take Action that notify users of a potential workflow breach, while providing the ability to take appropriate action to reduce the risk of a breach.

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ActiveBatch Workload Automation Overview

Driven by marketplace demands, regulatory requirements, and rapidly changing IT environments, IT organizations are automating increasingly complex business and IT operational processes that span distributed environments comprised of various applications, databases, technologies, and process types. As a result, organizations need to automate workflows in order to quickly and reliably pass data and manage dependencies between systems and technologies.
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Improve Performance Time

ActiveBatch highlights SLA-dependent workflows and can act to prevent them from breaching by doing things such as: 

  • Building a priority fence around the SLA-marked job(s) to allow only SLA sensitive jobs to proceed for execution.
  • When an executing workflow exceeds a certain percentage of its expected/historical runtime, increasing its OS priority with the goal of making it finish sooner.
  • Allocating additional computing resources to the SLA job(s).
  • Increasing the Queue Priority for the SLA-marked job(s), meaning that any SLA-tied workflows will receive critical path priority over other workflows within the Queue.

ActiveBatch also offers capabilities such as automated server provisioning, reporting and dashboard capabilities, scheduling analytics, alerting and monitoring, and more. With these capabilities and others, developers can set SLA policies to workflows as well as effectively manage and monitor physical, virtual, and cloud-based resources, to ensure the timely execution of workflows and processes.

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